| Q: Do you have a downloadable or printable order form? |
A: If you would like to FAX or mail an order to us, you can simply download our order form and print it out. Click Here.
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| Q: What is the best way to find products on the Guidance Channel website? |
A: Once you are browsing in our marketplace you can sort for products three ways (use radio buttons on right side of web page).
1. Browse by topic such as: Drug Prevention, Violence Prevention, Volunteer Appreciation, ADD and others.
2. Browse by media such as: videos, books, games, multimedia and others.
3. Browse by age: elementary, middle school, high school, adult, older adult.
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| Q: Will I be charged sales tax? |
A: If your school or organization is tax exempt, please provide your tax exempt number when completing your order. In addition, we require you to fax a copy of the tax exempt certificate to 1-800-262-1886. We only charge sales tax in the states of N.Y. and Ohio on your complete order including shipping and handling.
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| Q: How long will it take my order to be delivered? |
A: By Ground - We ship all in-stock items within the contiguous 48 states via UPS or USPS. Please allow up to 7-10 working days for delivery. Back orders are items that are currently out of stock, but will be shipped to you as soon as possible. There is no additional cost for shipping and handling of back orders if shipped separately from your original order. As soon as the item becomes available, it will be shipped to you.
B: By Overnight - Any order received before 12:00 Noon will be delivered the next business day. (Saturday, Sunday and Holidays excluded.)
Please Note: The cutoff time for overnight orders is 12:00 Noon EST M-F.
C: By 2nd Day - Any order received before 12:00 Noon will be delivered in two business days. (Saturday, Sunday and Holidays excluded.)
Please Note: The cutoff time for overnight orders is 12:00 Noon EST M-F.
Any order placed after 12:00 Noon will not be processed until the next business day. (Saturday, Sunday and Holidays excluded.)
Please Note: The cutoff time for overnight orders is 12:00 Noon EST M-F.
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| Q: When will my credit card be charged? |
A: Your credit card will be charged at time of shipment. If your order is shipped in more than one shipment, your credit card will be charged for only the products we shipped and the appropriate shipping and handling of those items.
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| Q: How can I locate (search for) a product on your website? |
A: You can search through each catalog individually or through our entire website. Enter a keyword in the search field and let our product finder do the work for you. We also have an advanced search available; click on Advanced Search in red letters after Search/Go button. If there`s a product or topic you can`t locate, please feel free to contact us at info@guidancechannel.com.
When searching for a product you have seen in one of our catalogs on the website, remove the first 3 letters for your search.
For example:
When searching for # LFE80273P, search for 80273P
When searching for # HCT31914, search for 31914
When searching for # FEJ-B7170, search for B7170
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| Q: How can I place an order? |
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A: There are several easy ways for you to order. After you have browsed through our website and selected the products you want, here`s how you can order:
* Online: Use our convenient shopping cart within the marketplace.
* Phone: Call our friendly customer service representatives at 1-800-999-6884, Monday - Friday 8:30-7:00 EST.
* Fax: 1-800-262-1886, 24 hours a day, 7 days a week.
* Mail: The Guidance Channel, 45 Executive Dr Suite #201, P.O. Box 760, Plainview, N.Y. 11803.
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| Q: How do I pay for my order? |
A: * Online
By Credit card (preferred): We accept Visa, MasterCard or American Express and Government Impact cards. Bill me Later (Purchase order): Established customers with an approved credit review may be billed for their purchases. Purchase order numbers are required. Terms are net 30 days, F.O.B., N.Y. All international orders must be prepaid in U.S. funds from a U.S. bank.
* By Mail or Fax
Print, fill out, and mail or fax our order form. Indicate whether you are paying by credit card, or wish to be billed later.
* Prepay by Mail
Print, fill out, and mail order form with your check. Make all checks payable to The Guidance Channel.
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| Q: Are there any restricted products? |
A: Yes. Some of our psychological materials are restricted for use by mental health professionals possessing, minimally, a Masters degree and appropriate training in counseling children. These materials can be identified by an "R" at the end of a product number. The authors of these products have stated that use by untrained individuals is inappropriate. Following American Psychological Association guidelines, we only sell these products for use by qualified professionals or students supervised by licensed professionals. To purchase these products, you must complete our verification form. Please call our customer service representatives (1-800-999-6884) and they will gladly fax or mail you a form.
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| Q: How much does shipping cost? |
| A: In 48 Contiguous United States |
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Regular Ground: |
Add 12% (min $6.95) |
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2nd Day: |
Add 12% (min $15.00) |
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Next Day: |
Add 12% (min $25.00) |
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| AK, HI, PR, Guam |
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Regular Ground: |
Add 12% (min $6.95) |
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2nd Day: |
Add 17% (min $25.00) |
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Next Day: |
Add 17% (min $25.00) |
| Canada |
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| All Orders shipped via 2nd Day: Add 15% (min. $25.00) |
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| International |
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| After placing your order online we will email you with final shipping and handling charges. |
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| Q: Do you ever substitute items? |
A: Yes, on the rare occasion that an item is unavailable during one of our event celebrations such as Breast Care Awareness, Black History Month, Red Ribbon Week, Teacher Appreciation Week, Volunteer Appreciation week, Earth Day and our Multicultural catalog, we may substitute a similar product of equal or higher value. Product colors or styles may also vary due to supplier availability, particularly closer to the event.
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| Q: What is your Lowest Price Guarantee? |
A: We guarantee to meet any published competing offer in another catalog or website for products of comparable quality. Just fax or mail any competing offer within 30 days of purchase and we`ll match that offer.
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| Q: What is your Return Policy? |
A: The Guidance Channel stands behind its products 100%. We will refund, exchange or credit your account for the price of any materials returned within 60 days of receipt (excluding shipping). All merchandise needs to be in perfect resalable condition. Simply call us at 1-800-999-6884 for a return authorization number.
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| Q: Can I preview video products? |
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A: No, we do not have a preview policy at this time.
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| Q: How can I be removed from your mailing list? |
A: You are automatically added to our mailing list when you order your first product from us. If you want to change your address, remove your name, or eliminate duplicate names from our file, please contact us. You can fax us at 1-800-262-1886 or email your request to info@guidancechannel.com. We appreciate your help in this matter. We too want to protect the environment from excess mailings.
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| Q: Do you offer gift certificates? |
A: Yes, we have gift certificates available for each of our catalogs. At this point they are not available online but you can call 1-800-999-6884 and order a gift certificate in $25 increments.
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| Q: Do you have custom imprinted products? |
A: Yes, there are several products that are available with customization. This option would be included in the product information description. In addition we have other websites, APlusImprints.com and EventGiveaways.com, where you can search a database of thousands of products that can be customized to fit your organization`s event or need.
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| Q: What is the minimum order requirement? |
A: The minimum merchandise order for check or credit card is $25. The minimum order for purchase order is $25.
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| Q: How do quantity discounts apply to my order? |
A: On products where quantity pricing is available, it is calculated within a given product category. For example, if you order 5 packs of ribbons with different messages, you would receive the quantity discount of purchasing 5 packs of the same ribbon. Discount pricing is available only on selected products and appears in the product description.
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| Q: Is my credit card information protected when I shop on your website? |
A: Absolutely. Your information is secure. The Guidance Channel uses Secure Socket Layer technology (SSL) which encapsulates sensitive information (i.e., credit card numbers) as it is sent over the internet to its destination. SSL is the state of the art in secure web transaction technology and is used by other recognized e-tailers. The Guidance Channel is committed to using the best technology and practices to ensure security for all order and information transactions.
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| Q: Where are you located? |
A: The Guidance Channel is located at 45 Executive Dr Suite # 201, Plainview, N.Y. 11803. We are in Nassau County, Long Island, New York, about 40 minutes from New York City.
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| Q: Can you provide quotes? |
A: Yes, our diligent sales staff will be glad to provide you with quotations on any products we provide. You can also request quotes on any imprinted products. Please direct all quotes to Jon Werz at 1-800-999-6884 ext. 204 or you can email him at jonw@guidancechannel.com.
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| Q: Are you a Sole Source Provider? |
A: Yes. For most of our products we are the sole source provider. Our classification: Small Business Fed I.D. # 11-3089651. CAGE code: 0UVT5. DUNNS # 12-131-1471.
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| Q: Why should I register on your site? |
A: The Guidance Channel website was designed with ease of use and convenience in mind for our customers. When you register and create an account you will be able to:
* Store important information online, such as credit card numbers and shipping and billing addresses.
* Receive special promotional offers and discounts that can be redeemed when placing orders online.
* Subscribe to our FREE online newsletters
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| Q: What if I lose my password? |
A: If you lose or forget your password, please email us. Upon verification we will email you the password.
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| Q: How can I view my previous orders? |
A: You can view your previous online orders only by reviewing your account history. The icon appears on the checkout page.
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| Q: How do I update my account information? |
A: You can update your account information by clicking on the user information button at checkout and entering the new information.
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| Q: How can I contact you if I have questions about my order? |
A: You can phone us at 1-800-999-6884 Monday - Friday 8:30 - 7:30 EST. Or you can send us email at customerservice@guidancechannel.com.
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